MOBILE APP · UX DESIGN
Connected Car Experience
Role
Platform
Process
My Skoda is a connected car management app that brings vehicle health, maintenance history, and upcoming service needs into one clear, actionable experience — eliminating the friction between Skoda owners and their cars.
Existing manufacturer apps offered appointment booking but fell short on transparency: no real-time service tracking, opaque pricing, and complex vehicle onboarding. My Skoda rethinks the entire ownership journey from first tap to post-service.
Double Diamond framework
Mapped via Eisenhower Matrix
The Double Diamond framework brought structure and focus to a tight project timeline — balancing divergent exploration with focused decision-making at every phase. It helped quickly eliminate low-value ideas and focus solutions on the areas with the greatest user and business impact.
Bring car health, maintenance history, and upcoming service needs into one clear, actionable experience — reducing cognitive load and increasing confidence in vehicle care.
A digital car management system that lets users track vehicle status, manage maintenance schedules, monitor service history, and stay informed — all from one app.
Existing apps support appointment booking but provide limited visibility into service progress, estimated completion time, and real-time vehicle status.
Users have no clear understanding of expected service costs until work is completed, creating financial uncertainty and eroding trust.
Adding a vehicle involves multiple manual steps — a process tedious enough to abandon, preventing users from experiencing the app's core value.
Easy to login with numerous options
Phone number or email with OTP or password — flexible authentication removing the first barrier to entry.
Scan QR · Enter VIN · Instant setup
Scan the vehicle QR code or enter VIN manually. Two paths that get users set up in under 60 seconds.
Lock · Start Engine · Flash Lights
Direct vehicle control from the palm of your hand. Contextual shortcuts surface the most-used commands front and center.
Oil · Brake Pads · Engine · Air Filter
At-a-glance component health with percentage indicators. Users know exactly when each system needs attention.
The Double Diamond forced early discipline: resist jumping to solutions before fully understanding the problem space. The Eisenhower Matrix surfaced that Adding a New Car and Health Report had outsized impact relative to frequency.The biggest challenge was onboarding — designing a path that respected both tech-savvy users and those unfamiliar with VIN numbers or QR codes. The dual-path solution emerged directly from user observation.
Key Insight
Users don't want more information — they want the right information at the right moment.
Design Decision
A 5-tab bottom nav mirroring the core user jobs: Home, Status, Remote, Service, More.
Future Scope
Push notifications for service reminders, predictive maintenance via OBD-II data integration.